First off, welcome to 2014! We made it through another wonderful year. 2013 blessed the Design BIG Dreams team more than we can say. That being said, we’ve decided to make some key changes this year that will hopefully allow us to continue to make our little dreams big. Our number one goal is to continue to bring you the best product possible and below are a few things that you can look forward to this year:

Welcome Zendesk

As some of you may have already noticed, our updating process has changed slightly. The reason for this is that we wanted to be able to keep better track of how many updates we are doing, how quickly we respond, even how well we are accomplishing a request. Zendesk is what has allowed us to do this. Just to clarify, the process for making a request hasn’t changed, but the way we are now tracking requests is significantly more advanced and soon we will be able to be generating reports for you with the data we collect.

Welcome Hiring

This year we will be bringing on new staff members. Our little team has been mighty, but the time has come to add capacity. Our first, priority is going to be brining in a print designer. 2013 saw a dramatic increase in our number of print requests, and we don’t see that stopping in 2014. That being said we felt the need for a dedicated print designer was paramount to the success in maintaing our level of support for our websites. As always, we are happy to create quotes for print design work, and don’t hesitate to take advantage of our soon to be hired designer.

Welcome Blogging

This year both Katie and I have made commitments to blogging. The idea being that we need to communicate better with you and give you a glimpse of what is going on in the fields of technology and fundraising. Blogging is our first step to that. In our blogs the topics are going to range significantly, from business related news like this post to personal blogs like our previous posts (Anthony | Katie) about our plans for the new year. You can also expect to see posts related to new technology and fundraising research as well as round ups of cool things we’ve done on other clients websites to inspire new and creative things for your own websites.

WELCOME 2014! We are very excited about this upcoming year. Thank you for choosing Design BIG Dreams, and we look forward to making 2014 even more special than the last with you.